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Infrastructure Services Analyst II - PS15333 in Columbus, OH at Anthem, Inc.

Date Posted: 12/6/2018

Job Snapshot

Job Description

Infrastructure Svcs Analyst II
Location:  Ohio
Join our fast-paced Team and use you’re your skills to solves problems, performs analysis, researches, and tests functions for systems and networks.  Implements, monitors, and operates systems and networks.  Recommends and performs system and network upgrades. 
Primary duties may include, but are not limited to: 
  • Provides second level trouble support; solves randomly occurring problems. 
  • Performs implementation tasks for systems and networks
  • Executes testing. 
  • Performs system and network upgrade tasks utilizing change control. 
  • Designs and configures vendor services orders for repetitive services and oversees implementation. 
  • Compiles data in support of equipment and user relocations or system migrations. 
  • Performs simple configuration changes to meet business requirements under supervision. 
  • Responds to Level 3 and 4 change and problem requests
  • Participates in level 1 or 2 incident recoveries with minimal supervision. 
  • Remains up-to-date on information regarding relevant platform technologies. 
  • Forecasts and budgets for production support growth and/or enhancements. 

  • Requires Associates degree, technology certification or equivalent.
  • 3 years of experience in a support and operations and/or a design role of any of the following areas: servers, networks, telecommunications, storage, mainframe, operating systems, middleware, hardware/software support or other infrastructure services role; or any combination of education and experience, which would provide an equivalent background. 
  • PC literacy skills and specific technical knowledge of assigned systems, hardware, software and tools required.
  • Capable of performing repetitive solution designs without supervision.
Additional Requirements:
  • CMS administration experience
  • Fluent in CMS custom reports
  • Past experience Voice operations (trouble-shooting)
  • Health Insurance industry experience
  • Avaya Communications Manager expertise  
  • Avaya Aura Messaging  
  • Flexibility for quick demand requests.
  • Position requires on-call rotation (1-2 times per year for 1 week)
Preferred skills/experience:
  • System manager and session manager experience is a plus
  • Avaya Session Manager
  • Avaya System Manager
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 Diversity Inc. magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran.