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Client Services Associate I- Multiple locations in CA -PS5456 in Rancho Cordova, CA at Anthem, Inc.

Date Posted: 7/16/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Other
  • Experience:
    At least 2 year(s)
  • Date Posted:
    7/16/2018

Job Description

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
 
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
 
*Manager will determine level based upon the elected applicant's skillset relative to the qualifications listed for this position* 
 
Client Services Associate I
 
 
 
Responsible for performing customer service in a sales/account management environment. Primary duties may include, but are not limited to: Responds to client issues via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, claims, etc. Follows appropriate policies and procedures. Researches and analyzes data to address customer service issues. Provides information and recommends solutions. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positively customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Provides external and internal customers with requested information. Uses computerized systems for tracking, information gathering and troubleshooting. Requires a HS diploma; 3-6 months experience in a customer service environment; or any combination of education and experience, which would provide an equivalent background. Excellent understanding of the application of benefit contracts, pricing, processing, policies, and procedures. Excellent knowledge of government regulations, coordination of benefits, and healthcare terminology. Excellent knowledge of claims and products. Excellent knowledge of the various operations of the organization, products, and services. Strong attention to detail to accurately enter data and research and resolve questions. Strong verbal communication skills including active listening; uses basic written communication skills to record client activity in database. Previous experience using PC, database system, and related software (word processing, spreadsheets, etc.). Good typing and keyboard skills.
EOE.M/F/Disability/Veteran
Requirements:
  • High school diploma and some college or equivalent.
  • Minimum of two years experience working in customer service or any combination of education and/or experience, which would provide an equivalent background.
  • Understanding of the application of benefit contracts, pricing, processing, policies, and procedures.
  • Knowledge of government regulations, coordination of benefits, and healthcare terminology.
  • Knowledge of claims and products.
  • Knowledge of the various operations of the organization, products, and services.
  • Strong attention to detail to accurately enter data and research and resolve questions.
  • Strong verbal communication skills including active listening; uses basic written communication skills to record client activity in database. Previous experience using PC, database system, and related software (word processing, spreadsheets, etc.).
  • Intermediate typing and keyboard skills.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.