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Customer Care Rep - Indianapolis - PS5985 in Indianapolis, IN at Anthem, Inc.

Date Posted: 5/15/2018

Job Snapshot

Job Description

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.  
This is an exceptional opportunity to do innovative work that means more to you and those we serve atone of America's leading health benefits companies and a Fortune Top 50 Company.
 
Customer Care Rep
 
Seeking energetic, customer focused, with a passion to serve candidates to work in a Call Center environment responsible for supporting Small Group enrollment and billing activities.   
 
Primary duties may include, but are not limited to:
  • Responds to incoming calls and may initiate outgoing calls, providing customer service to employer groups and brokers by answering enrollment and billing questions, resolving issues and educating callers.
  • Verifies enrollment status, makes/submits changes to records.
  • Researches and resolves enrollment issues.
  • Addresses a variety of enrollment questions and/or concerns received by phone.
  • Guide employers and brokers on how to use the Employer/Broker Portal to submit enrollments, make payments, check status, etc.
  • Responsible for taking Group payments over the phone.   
  • Ensures accuracy and timeliness of the enrollment and billing function.
  • Adheres to high Quality standards for service and accuracy.
  • Responds to inquiries concerning enrollment and billing processes.
  • May order identification cards.
  • Reviews group plans for enrollments, rates, and billing criteria.
  • Makes request to Underwriting for group exception requests.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Using multiple systems to assist our callers.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.
 
Looking for candidates with the following qualifications:
  • Requires a HS diploma or GED
  • Up to 1 year of related Call Center experience or any combination of education and experience, which would provide an equivalent background.
  • Comfortable sitting at a desk for long periods of time answering inbound calls.
  • Able to multi-task using multiple systems for researching/resolving issues.
  • A strong communicator with good listening.
  • Easy to work with and a positive attitude toward resolving different challenges throughout the day 
  • Team player.
  • Able to work without on-site support. Your support may not be in the same location as you.
  • Comfortable with using on-line support functions such as IM Chat.
  • Proficient written and oral communication skills required.
  • Healthcare experience preferred but not required.
  • Flexible to work any shift between the hours of 8:00am – 6:00pm, Monday – Friday.
Knowledge of the following systems preferred, but not required:
  • Facets
  • ISG
  • WGS
  • Hyperion
  • Ultera
  • BPM
  • ORCC
  • Employer/Broker Portal
  • CCB
  • Lites
  • Knowledge Library
  • On Demand
  • Clarity
  • UGT



Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.
 








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