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GBD Personal Guide - Atlanta, GA - PS1205 in Atlanta, GA at Anthem, Inc.

Date Posted: 2/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

GBD Personal Guide – Atlanta, GA – PS1205

The GBD (Government Business Division) Personal Guide is responsible for serving GBD members with the Anthem Personal Guide Service Model. Primary duty to include, but are not limited to: 

  • Facilitate and coordinate resolution with internal and external contacts to satisfy a member’s need.
  • Interprets plan benefit design; resolves complex claim, benefit, and enrollment issues.
  • Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
  • Increases member engagement into appropriate programs and offerings.
  • Acts as a trusted advisor and educator on health care related inquiries.
  • Coaches members on ways to reduce health risks and compliance by scheduling appointments or enrollment in programs.
  • Prepares reports to document case and compliance updates. 
  • Assesses member compliance with medical treatment plans via telephone.
  • Identifies barriers to plan compliance and coordinates resolutions.
  • Identifies opportunities that impact quality goals and recommends process improvements.
  • Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
  • Coordinates identification of and referral to local, state or federally funded programs.
  • Establishes and maintains relationships with agencies identified in appropriate contract.

Job Requirements


  • HS diploma or GED
  • 5 years of the company's customer service experience
  • Or any combination of education and experience, which would provide an equivalent background.
  • Must have strong organizational skills to multi-task and organize case loads.
  • Excel proficiency preferred.
  • Previous Behavioral Health experience preferred.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at EOE. M/F/Disability/Veteran.


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