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Mgr I Customer Care Call Center- Medicaid (PS6074) Required location: Indianapolis,IN in Indianapolis, IN at Anthem, Inc.

Date Posted: 5/9/2018

Job Snapshot

Job Description

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
This position will report to the Indianapolis, IN Call Center remote work will not be available. Interested candidates must be available to work an assigned shift between the hours of 8am-8pm M-F
The Manager Customer Care I responsible for establishing departmental policies and procedures. Primary duties may include, but are not limited to:
  • Directs implementation and administration of benefit programs.
  • Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
  • Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.

  • BA/BS or equivalent experience.
  • Mgr I: 1 – 3 years of experience in a leadership role and 5 or more years related customer service experience
  • Or any combination of education and experience, which would provide an equivalent background.
  • Experience in a service-oriented role, such as healthcare, hospitality, retail and/or call center environment.
  • Experience and demonstrated success in recognizing / developing talent and nurturing a team environment which results in open collaboration, strong business results and improved consumer experiences.
Successful candidates should have the following qualities:
    • Kindness, compassion, empathy and a profound desire to help people
    • Ability to build relationships and influence others
    • Motivate and encourage teams, while providing guidance and driving quality and superior customer service
    • Excellent verbal and written communication skills
    • Adaptability and flexibility
    • Accountability and execution oriented
    • Curious/challenges the status quo
    • Analytical and problem solving skills
    • Creativity and critical thinking skills
    • Quick and continuous learning style
Anthem, Inc. is ranked one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at . EOE. M/F/Disability/Veteran.


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