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Mgr Workforce Mgmt-Virginia Beach-PS1450 in Virginia Beach, VA at Anthem, Inc.

Date Posted: 2/14/2018

Job Snapshot

Job Description

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Manager-Workforce Management-Virginia Beach preferred/Remote

Manages Claims WFM Analyst I and II and Claims WFM Analyst Sr. Primary duties may include, but are not limited to:

- Predicting inventory receipts, inventory volumes, production rates, and goal achievement

- Addresses concerns to service levels and ensures productivity goals are met.

- Implements and maintains workforce management platform.

- Maintains and analyzes workforce performance, leads analysis and staffing change data for continuous quality and

productivity improvement.

- Coordinates all reporting related to workforce management.

- Oversees performance indicators and reporting mechanisms to measure operating standards and to facilitate effective

decision support.

- Organizes project tasks, structures information collection activities and sets time lines for completion of required tasks.

- Provides post-mortem commentary on metric performances that drove inventory levels.

- Maintains numerous short term staffing models for multiple business units.

- Performs continuous analysis and leads projects resulting in decreased inventory volume.

- Analyzes and interprets short term staffing model results and how those drive the long-term resource plan.

- Hires, trains, coaches, counsels, and evaluates performance of direct reports.

- Other duties as required.

Job Requirements

Requires :

- BS/BA degree in business, statistics or a related field

- at least 2 years in inventory management

- 3-5 years of operations management experience including forecasting, scheduling and real-time operations


- Claims experience is helpful

- Ability to influence is crucial. Prior team lead and/or functional management experience is preferred.

- Ability to solve problems and identify gaps

- Ability to manage multiple projects across multiple teams within the enterprise.

- or any combination of education and experience, which would provide an equivalent background.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and

is a 2016 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit

us at EOE. M/F/Disability/Veteran.