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Network Ops Advisor - AIM - Schaumburg, IL - PS10694 in Schaumburg, IL at Anthem, Inc.

Date Posted: 9/14/2018

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Greater than 15 years
  • Date Posted:

Job Description

Your Talent. Our Vision. At AIM Specialty Health (AIM), a proud member of the Anthem, Inc. family of companies,  it’s a powerful combination, and the foundation upon which we’re creating access to greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve. 
Bring your expertise to our innovative culture where you will have the opportunity to make a difference in people’s lives, and to take your career further than you can imagine.
The Network Operations Analyst Advisor will be a member of the AIM Network Operations Center (NOC) Infrastructure team.  This position requires advanced knowledge of NOC operations as well as level 1 server administration knowledge.
  • Analysis and diagnosis of technical problems related to infrastructure incidents
  • Perform technical support and dispatch in support of incident escalations and technical resolutions
  • Administer and configure infrastructure monitoring systems (SCOM)
  • Install and cable physical hardware within AIM’s data centers
  • Ensure proper maintenance of critical power/cooling equipment within AIM’s data centers
  • Assist with design for new hardware implementations
  • Assist with network maintenance/changes/additions
  • Determine the effectiveness and efficiency of existing server systems; develop and implement strategies for improving or further leveraging these systems
  • Perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies
  • Ensure system connectivity of all servers and other applications
  • Report on compatibility and interoperability of in-house computing systems
  • Prepare and deliver system performance statistics and reports
  • Mentor junior NOC technicians
  • BA/BS degree preferred
  • On the job experience with technical skills training may substitute the degree requirement.
  • Previous experience with Microsoft System Center Operations Manager Software
  • Previous experience with racking and cabling server and appliance chassis such as HP, IBM, Cisco etc.
  • Prefer previous experience with WASP Mobile Asset Management Software
  • Ability to work shift hours such as days, nights or weekends when required (9am-5pm, M-F will be the normal shift), while filling a weekly rotational On-Call schedule
  • Familiar with network gear such as switches, routers, and basic networking concepts
  • Prefer one of the following certifications: MCSA or greater, VCA-DBT or greater.
  • Experience with HP and/or Dell Server Hardware
  • Experience with server virtualization troubleshooting skills
  • Experience with various monitoring tools e.g vROPs, SCOM, etc
  • Windows server administration experience - Windows Servers (2008 – 2016)
  • Prefer skillset with scripting, including PowerShell, PowerCLI, etc
  • Experience with server patching and deployment systems
  • Experience with Ticket systems and ticket resolution.
  • Strong Documentation and Communication skills
  • Willing to travel around the Chicagoland area, and around the U.S. if needed
About AIM Specialty Health
AIM Specialty Health (AIM) is a leading specialty benefit management company with more than 20 years of experience and a growing presence in the management of radiology, cardiology, oncology, sleep medicine, and specialty pharmacy benefits. Our mission is to make healthcare services more clinically appropriate, safer and more affordable. As such, we promote the most appropriate use of specialty care services through the application of widely accepted clinical guidelines delivered via an innovative platform of technologies and services. With over 32 million members covered across 50 states, AIM ensures delivery of the right test at the right time in the right place.
We maintain offices in Chicago, Deerfield, Schaumburg and Westchester, IL as well as Glendale, CA. 
AIM‘s services include:
  • Prospective clinical review of outpatient advanced imaging procedures such as CT, MRI, Nuclear Cardiology and PET Scans
  • Clinical review for cardiology and specialty pharmacology products and services.
  • Oncology Management programs leveraging AIM's proven specialty benefit platform to drive consistent and effective cancer care through services review along with management of close to 70 oncologic drugs.
  • Specialty Drugs programs to provide review for over 142 specialty drugs offering providers an automated drug review process through our provider friendly web portal.
  • Sleep Management, designed to align the diagnosis and treatment of sleep apnea against clinical guidelines, enhance member access to high value providers and ensure treatment compliance for the dispensing of supplies.
Our programs combine clinical excellence, its innovative technology and a commitment to customer service, ensuring the company’s on-going leadership in the rapidly evolving healthcare environment. 
AIM is certified by the National Committee for Quality Assurance (NCQA) and has received Full Accreditation for Health Utilization Management from the Utilization Review Accreditation Commission (URAC.)
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine, and is a 2014 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at
An Equal Opportunity Employer/Disability/Veteran.