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Process Expert II-Preferred Locations-PS6140 in Indianapolis, IN at Anthem, Inc.

Date Posted: 7/12/2018

Job Snapshot

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Job Description

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating

greater access to care for our members, greater value for our customers, and greater health for our communities. Join us

and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's

leading health benefits companies and a Fortune Top 50 Company.

Process Expert II

This position may be filled in the Denver, CO, Midland, GA,

Virginia Beach, VA, Richmond, VA, Indianapolis, IN,

Tampa, FL, South Portland, ME, Fond du Lac, WI, or Mason, OH office or the candidate must live within a one hour commuting distance to one of these sites.

The Process Expert II supports a single operations department by participating in project and process work. Primary duties

may include, but are not limited to:

- Researches operations workflow problems and system irregularities

- Develops tests, presents process improvement solutions for new systems, new accounts and other operational


- Develops and leads project plans and communicates project status.

- Establishes program governance when needed to assure response to issue escalation; develops program budget and

ensures program meets its stated objectives.

- Provides subject matter expertise in response to day to day business issues; researches applicable subject matter

practices; and remains aware of industry trends.

- Manages business relationships and partners with health plan as well as corporate areas.

- Develops communication documents and training criteria related to program success measures.

- Develops documentation to support meeting presentations and the tracking and reporting of the program’s success.

- Provides leadership to program support staff.

- Manages programs that require managing activities and resources of multiple departments or business areas of the


- Manages cost of care tracking and analysis for assigned programs.
- BA/BS degree
- 5-7 years’ experience in business analysis, process improvement, project coordination in a high-volume managed care
operation (claims, customer service, enrollment and billing) with the ability to analyze workflows, processes, supporting
systems and procedures and identifying improvements; or any combination of education and experience, which would
provide an equivalent background.
- Healthcare claims experience required.
- Knowledge of provider setup and pricing
- Strong understanding of Commercial business operations
- Ability to build relationship and influence others
- Creativity and critical thinking skills
- Analytical and problem-solving skills
- Sound decision-making skills
- Desire to challenge the status quo
- Excellent verbal, written, and presentation skills
- Ability to Adapt and flexibility
- Collaborative and team oriented.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and
is a 2016 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit
us at EOE. M/F/Disability/Veteran.


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