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ServiceNow Infrastructure Service Engineer Sr Advisor - PS4447 in Atlanta, GA at Anthem, Inc.

Date Posted: 4/11/2018

Job Snapshot

Job Description

Your innovation. Our impact. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater health for our communities, and greater experiences for our customers. Innovation is a top priority.  Here, you’ll have an opportunity to work in a collaborative environment that brings together industry leaders and technology experts, so together we can drive the future of health care.


This is an exceptional opportunity to create solutions and programs that can truly make a difference at one of America's leading health benefits companies and a Fortune Top 50 Company.


Performs analysis and research of systems and networks. Reviews detailed business and technical requirements in order to recommend technical solutions.

Primary duties may include, but are not limited to:

  • Provides second level engineering design functions.
  • Develops complex solutions from business requirements and architectural specifications.
  • Creates presentations and seeks IT management's approval and acceptance of significant replacements or reconfigurations of major business systems serving a business unit or location.
  • Directs the construction of architecture components (e.g., data architecture, application architecture, technical architecture).
  • Consults with application leaders to verify applications/technology conform to architecture standards.
  • Sets vendor strategy and direction
  • Oversees adherence.
  • Designs and engineers comprehensive technical solutions based on business requirements and defined technology standards
  • Works with architecture to update technology direction and strategy.
  • Researches relevant trends and activities in healthcare, business, competition and regulatory environments
  • Recommends strategy adjustments.
  • Serves as technical merger and acquisition lead as needed.

Job Requirements

Requires BA/BS degree; 8 years experience in information systems, computer networking, telecommunications, systems development and management; significant experience with multiple technical and business disciplines required; or any combination of education and experience, which would provide an equivalent background. Detailed knowledge of the enterprise architectural plans, information systems, and corporate business plans required; expert knowledge of and expertise in at lease one core infrastructure technology required, as is a demonstrated ability to utilize this knowledge in strategic decisions; capable of creating advanced technology designs utilizing business and technical requirements. Strong leadership and mentoring skills required; demonstrated ability to create and present ideas to senior management.

Overall in depth knowledge of ITIL process and principles is required.
Extensive technical experience with ServiceNow platform administration is required.
Specific experience in the areas of Event Mgt., Event Correlation, CMDB, CMDB discovery, application and business service modeling, ServiceNow Dashboards, ServiceNow Performance Analytics and ServiceNow ServiceWatch deployment and configuration is required.
Extensive background in creating and executing architectural and tool technical roadmaps and strategies is an asset.
Ability to coordinate with multiple vendors and IT teams to collect business requirements and translate them into technical roadmaps is an asset.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.

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