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VP Client Technology & Data Services #PS1603 in Chicago, IL at Anthem, Inc.

Date Posted: 2/13/2018

Job Snapshot

Job Description

Our Company
AIM Specialty Health® (AIM) is a leading specialty benefits management company with more than 20 years of experience and a growing presence in the management of radiology, cardiology, oncology, sleep management, and specialty drugs. Our mission is to make healthcare services more clinically appropriate, safer and more affordable. As such, we promote the most appropriate use of specialty care services through the application of widely accepted clinical guidelines delivered via an innovative platform of technologies and services.

Our Mission
Partner with our clients to improve the clinical appropriateness, safety and affordability of healthcare services.
Our Values

Teamwork: We recognize that working together to meet the challenges of our business will enhance our collective success.

Responsiveness: We keep our promises and commitments to our customers and employees and take active roles in helping our clients succeed and grow.

Service Excellence: We provide an industry leading customer service experience that constantly and consistently meets or exceeds the needs of our customers.

Innovation: We leverage our expertise to develop new, creative and responsible solutions for our customers and health care partners.

Flexibility: We customize our programs, services and responses to meet the evolving market and business needs of our customers.

General Description:

Key senior leadership role within the Information Solutions & Technology (IS&T) organization responsible for driving all levels of strategy, vision and execution to deliver on the mission of enabling accelerated growth and market success through innovation, quality, focus and agility.

The Vice President of Client Technology and Data Services will be responsible for the planning and management of all IS&T technical and data related activities to ensure service quality, satisfaction of contractual obligations, and achievement of customer satisfaction objectives. This position leads a team of client advisors, client quality engineers, and client technology support personnel towards improved business results, customer service and cost effectiveness. All qualified candidates must have proven healthcare knowledge specific to health plans, demonstrated leadership and communication abilities, a proven success track with client management responsibilities, as well as financial and business acumen.

As AIM’s technology leader responsible for our client technical and data implementations you will work in close partnership with stakeholders across the organization to ensure the highest degrees of quality, establish innovative ways to create a positive and collaborative experience for clients, and support innovations from client insights to improve AIM’s competitive advantage.

Balancing strategic imperatives with solid operational capabilities is critical. Areas of accountability include:

• Client Advisor Services – Advisory services for a client’s program and technical teams to guide them through the process of integrating with AIM solutions from point of purchase through post go-live. These services are a key component to ensuring client’s experience a high-touch, white glove service on every implementation
• Client Quality Services – Services that engage a client at program initiation to ensure quality is a primary focus from helping client technical teams understand and define “What does success look like?” as well as acting as a coordination point for client teams to ensure high quality testing and experience expectations are accomplished
• Client Integration Services – Services with the accountability of ensuring client data and systems integrate as cleanly and openly as possible with AIM systems and data focusing on achieving configuration over customization with a high degree of quality

Primary Accountabilities:

• Deliver high quality implementation services and experiences for all AIM clients
• Key member of the Senior IT Leadership team at AIM with overall responsibility to help ensure strategic imperatives have clarity of definition and a path to execution that has alignment to budget, scope, timeliness and high quality
• Maintain a positive and collaborative relationship with Client Management Services
• Foster a work environment that is innovative and fast with high-quality servicing of client experiences and outcomes
• Establishes overall vision and creates a culture of practical execution that effectively translates strategy into well-developed execution plans to balance need for competitive advantage with solid operational capabilities
• Execute to success through diligent planning, attention to detail, effective delegation and efficient decision-making.
• Manage deliverables to budget and time
• Hire outstanding talent that can work in high performing teams and deliver advantaged results for the business. Develop a strong set of leaders that can drive success for the individual teams
• Communicate effectively across the organization to ensure that the team is completely aligned to the business objectives and can do the job effectively
• Build strong inter-personal relationships with peers and other key stakeholders that can help smoothen execution
• Identify new opportunities
• Lead change, support team members and peers through change 

Job Requirements

Required Education/Experience:

BA/BS in Computer Science or related field; 8 years of IT management experience, broad knowledge of the function/area being managed, ability to manage multiple tasks and projects; or any combination of education and experience, which would provide an equivalent background. Experience, expertise and/or specific certification may be required.

Preferred Education/Experience: 

• Bachelor’s Degree (or higher) in information services or a closely related field

• Minimum 3 years’ experience operating at a senior level position having broad range responsibilities (preferred experience in an IT managed care or healthcare environment)

• Minimum 5 years’ experience leading and managing healthcare client technical teams

• Has a strong orientation towards driving the success of the client experience and demonstrated strength of managing client expectations

• Makes decisions based on facts, asking the right questions and weighing the pros & cons. Has experience with scaled systems and understands data and system integration; should also have a good understanding of security from a data and process perspective.

• Knows his/her strengths and areas of development opportunities.


• Effective at integrating customers, data teams and engineers in such a way that drives excitement, innovation, continuous improvement and significantly improves performance

• Demonstrated leader in managing the client experience with the courage to help clients understand the pros & cons of decisions during an implementation

• Established team builder with a track record of attracting top talent and developing them

• Open and frequent communicator at all levels of the organization with a genuine sensitivity and commitment to the development needs of the organization

• Strong leadership, influencing, and relationship skills with proven track record at all levels within an organization – role model for “owning the outcome”

• A true self-starter with strong conflict resolution and self-determined decision-maker that can quickly and independently assesses business requirements and become a trusted and integral part of the senior leadership team

• Effective at integrating customers, data teams and engineers in such a way that drives excitement, innovation, continuous improvement and significantly improves performance

• Strong experience in process re-engineering, hands-on operational management and change management.

• Demonstrated leader capable of partnering / driving business and technology colleagues in the pursuit of high quality client outcomes

• Demonstrated ability to engage senior business leaders in establishing ownership/accountability, securing funding and committing resources to resolve chronic quality issues

• Thought leader in the organization with advanced project management skills and the ability to effectively lead teams