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Web Usability Analyst - AIM - Chicago, IL - PS5842 in Chicago, IL at Anthem, Inc.

Date Posted: 5/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    Greater than 15 years
  • Date Posted:

Job Description

This position will work out of AIM's Chicago IL / Deerfield, IL office location.
Your Talent. Our Vision. At AIM Specialty Health (AIM), a proud member of the Anthem, Inc. family of companies, it’s a powerful combination, and the foundation upon which we’re creating access to greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve.  
The Web Usability Analyst is accountable for AIM’s solution user interaction designs and user experience research, and leads efforts to: translate requirements and user stories to define, design and test the solution and communicate enhancements. The web usability analyst consistently improves the quality of our solution designs through iterative feedback loops and alignment.
One of our highest priority projects is re-designing and re-platforming our online solutions and related applications used by provider offices all across the country, and by our call centers in Illinois and California.  To support this shift, we are also building a new design system as a key reference for everyone (style guide, interaction guide, content and copy guide).  It’s challenging, and we’re excited about it.
Primary duties include but are not limited to:
  • During user interface design and research activities, you’ll learn, collaborate, create, analyze and deliver designs and research to support our solution portfolio
  • Ensure that the design direction incorporates business drivers, operations workflows, user stories, requirements, user insights and user-centered design opportunities
  • As a designer, you’ll help decide how our online solutions will look and behave.  You’ll work with many stakeholders from our business, operations and clinical teams
  • As a researcher, you’ll create usability and design research plans, and carry them out with people who use our software solutions—from referral agents to nurses to physicians—in our call centers and with provider offices nationwide
  • Provides key reports and analytical insights to identify solution improvements/address challenges
  • Steep yourself in knowledge and challenges of the healthcare industry, and work alongside a strong team of designers and developers.

The qualified candidate will have:
  • BA/BS in Interaction Design, Web/Graphic Design, Web Product Design, Web Development required
  • or any combination of education and experience which would provide an equivalent background
  • Advanced degree in Human Computer Interaction (HCI) or closely related discipline.  Qualifying fields include but are not limited to: Human-Computer Interaction, Human Factors, Psychology (Cognitive or Experimental), Interface Design, and Computer Science preferred
  • 3-5 years of experience in a related field, with 1-3 years of experience in user experience, interaction design and research in a product development team required
  • Familiarity with current usability research, theories and methodologies (especially user-centered design processes), as well as understanding of how human factors impact ROI and the product development lifecycle
  • Strong analytical and problem-solving skills
  • Excellent communication skills, including written, oral, presentation, and listening
  • Ability to collaborate with internal and external partners
  • Flexibility to pivot and re-focus on emerging priorities
  • Demonstrated product design and research successes
  • Experience in enterprise level physician portals and call-center applications are a plus
About AIM Specialty Health
AIM Specialty Health (AIM) is a leading specialty benefit management company with more than 20 years of experience and a growing presence in the management of radiology, cardiology, oncology, sleep medicine, and specialty pharmacy benefits. Our mission is to make healthcare services more clinically appropriate, safer and more affordable. As such, we promote the most appropriate use of specialty care services through the application of widely accepted clinical guidelines delivered via an innovative platform of technologies and services. With over 32 million members covered across 50 states, AIM ensures delivery of the right test at the right time in the right place.
We maintain offices in Chicago, Deerfield, Schaumburg and Westchester, IL as well as Glendale, CA. 
AIM‘s services include:
  • Prospective clinical review of outpatient advanced imaging procedures such as CT, MRI, Nuclear Cardiology and PET Scans
  • Clinical review for cardiology and specialty pharmacology products and services.
  • Oncology Management programs leveraging AIM's proven specialty benefit platform to drive consistent and effective cancer care through services review along with management of close to 70 oncologic drugs.
  • Specialty Drugs programs to provide review for over 142 specialty drugs offering providers an automated drug review process through our provider friendly web portal.
  • Sleep Management, designed to align the diagnosis and treatment of sleep apnea against clinical guidelines, enhance member access to high value providers and ensure treatment compliance for the dispensing of supplies.
Our programs combine clinical excellence, its innovative technology and a commitment to customer service, ensuring the company’s on-going leadership in the rapidly evolving healthcare environment. 
AIM is certified by the National Committee for Quality Assurance (NCQA) and has received Full Accreditation for Health Utilization Management from the Utilization Review Accreditation Commission (URAC.)
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine, and is a 2014 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at